As a Night Manager, you play a pivotal role in overseeing the smooth operation of our hotel during nighttime hours. Responsible for maintaining a secure and welcoming environment, you will supervise night colleagues, manage late-night check-ins and check-outs, and promptly address any guest concerns. Your commitment to ensuring a peaceful and comfortable stay for our guests is crucial as you navigate night operations, coordinate with other departments, and handle any unexpected situations that may arise.Your responsibilities will include overseeing the hotel's financial transactions during the night shift, reconciling daily financial activities, ensuring accuracy in accounting records, and providing exceptional service to overnight guests and colleagues.

Key Job Responsibilities:

• Supervise and manage night colleagues, including front desk associates, security personnel, and any other overnight team members.
• Ensure a smooth and secure operation during nighttime hours, maintaining a welcoming atmosphere for guests.
• Oversee late-night check-ins and check-outs, ensuring accuracy in reservations and payments.
• Respond promptly and effectively to guest inquiries, requests, and concerns during the night shift.
• Handle any emergencies or unexpected situations that may arise during the night, coordinating with relevant departments and taking appropriate actions.
• Conduct regular inspections of the premises to ensure safety and security standards are met.
• Monitor and manage hotel systems and operations, addressing any technical issues or disruptions.
• Collaborate with the day-shift management team to provide seamless transitions between shifts and share relevant information.
• Assist in implementing and enforcing hotel policies and procedures during nighttime operations.
• Maintain accurate records of nightly activities, incidents, and guest interactions.
• Conduct night audits of the hotel's financial activities, including room revenue, food and beverage sales, and other income sources.
• Verify and reconcile daily transactions, ensuring accuracy and completeness.
• Generate night audit reports and summaries, including revenue, occupancy, and financial performance data.
• Manage cash transactions during the night shift, including cash payments, change funds, and deposits.
• Reconcile cash drawers and maintain accurate records.
• Ensure compliance with financial regulations, accounting standards, and company policies.
• Assist in internal and external audits related to night audit processes.
• Conduct training sessions for night colleagues to enhance their skills and ensure they are well-prepared for their roles.
• Collaborate with other departments to ensure overall operational efficiency and guest satisfaction.
• Stay informed about industry trends and developments related to nighttime hotel operations.
• Participate in regular meetings with the leadership team to discuss performance, challenges, and opportunities for improvement.
• Uphold environmental, health, and safety standards in alignment with organizational policies.
• Adhere to the company’s environmental, health, and safety procedures and policies.